I remember a TV show I was watching when one charachter said to another in their response to a question, that while all answers are a reply, not all replies are an answer. Today I finally had a response to my follow up question to British Airways about the data hack they suffered. Unfortunately their response fell into the category of not all replies being an answer. In fact the response clearly failed to even touch on the two different areas that I had enquired about. What I did get was clearly a pre-prepared response that gave the impression it was sent out to anyone following up on the original email. I’ve therefore had to respond and I’ll wait to see if they actually decide to answer the questions posed.